When will my good(s) be dispatched?
Our aim is to dispatch orders placed before 2pm, on the same working day and at worst the next working day of receiving the order.  Please note we do not dispatch goods on Saturdays, Sundays or Public holidays.

How do I know if the item I want is available?
Availability of our products is shown on the website.  If an item is in stock this will be shown when you select your product as "in stock - normally dispatched within 24 hours".  If there is an item that is showing as not being 'in stock' please email us and we can tell you if we can get it to order for you, this process can take up to 5 working days, but normally only takes a few days.

What if only part of the order is in stock?
If only part of the order is in stock we will dispatch what is in stock now and the rest of the order when it arrives.  You will only be charged once for postage.  We will charge for the full amount of the order when the first item is dispatched.

Are bikes supplied assembled or boxed?
All BMX bikes supplied mailorder are boxed.  This generally means that the bikes are about 80% pre-assembled.   We can fully assemble bikes for in store collections for a  £10 service charge.

Which couriers do you use?
Small items are sent by First Class Post, larger items and complete bikes are sent by ANC 24 hour.  Therefore, most items should be  delivered next day.  However, as with all couriers, delays may occur.

What will the postage charge be?
Most orders posted within the UK are charged at £6.00 & £10.00 for bikes or very large or heavy items(Orders to the Highlands of Scotland and offshore may cost more). 

Do your prices include VAT?
All of our prices include VAT at the standard UK rate of 17.5%.

Can I Return my items(s)?
If you wish to return an item we ask that your contact us within 2 days of delivery. We will ONLY accept returns if the item is  unused and packed correctly in their original packaging.  Please remember to enclose your name, address, telephone number and email address together with your request for replacement, refund (excluding postage) or exchange and reason for returning the goods.  There may be a re-stocking fee for returned items.

My goods are faulty, what shall I do?
Please contact us before returning goods as many problems can be solved before goods are returned. If the goods need to be returned, a refund, replacement or repair will be offered depending on each individual case. Unfortunatley, postage costs can not be covered.

How accurate is your website?
We have done everything to ensure that the descriptions of the items on the website are as accurate as possible, but we all make mistakes sometimes and so cannot be held responsible for any real or perceived discrepancies of products from their descriptions. (But we will give our web guy a kick for you!)

Ramp It Up Privacy Policy
We will not pass on any details to any other parties. When you make an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, so that we can call notify you of your order status. Your credit card details are deleted after an order has been despatched. We may occasionally send you notice of special offers by email. If you do not want to receive these emails from us, please send an email to remove@rampitup.co.uk

Online Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Ramp It Up and Paypal offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

In the highly unlikely event of credit card fraud, the credit card issuer usually covers the cost, and as a consumer you should contact your card providers to find out your position.

We have made online shopping secure and easy. When you order, we need to know your name, email address, mailing address, credit card number and expiry date. This allows us to process and fulfil your order and to notify you of your order status. We delete your online credit card details as soon as the order is processed.

In summary, you can be sure that we have taken every step to ensure that your online ordering is safe and secure.

What if I don’t want to order online?
First, we’d like to assure you that our online ordering process is completely secure. But if you would prefer not to order via the web then you can:

Phone us on 01244 548508 (10.00am - 5.00pm Monday – Friday - Closed on Wednesdays, 9.00am – 1.00pm Saturday)
Post us you order. Please send Cheques/Postal Orders payable to “Ramp It Up” to 61 Brunswick Road, Buckley, Flintshire. CH7 2EH. (Please allow 7-10 days for Cheques to clear)

Disclaimer
Ramp It Up disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.

Copyright © 2006
All pictures, material, code, and descriptions are the property of Ramp It Up. They may not be copied and used for commercial purposes without the express permission of these parties.